Metora AI Pty Ltd (“Metora”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).
1.Who We Are
Metora is a technology platform that supports credit assessment and loan processing workflows. We do not provide financial advice, act as a lender, or make credit decisions.
2.Information We Collect
We may collect and process the following types of information:
- Personal Information
Name, date of birth, contact details, identification documents - Financial Information
Income, assets, liabilities, bank statements, financial records - Business Information
Company details, financial performance, ownership structure - Technical Data
IP address, browser type, usage data, and device information
3.How We Use Your Information
We collect and use your information for the following purposes:
- To facilitate credit assessment workflows
- To match borrowers with relevant lenders
- To generate reports and documentation
- To operate, maintain, and improve our platform
- To comply with legal and regulatory obligations
4.Data Storage and Security
All data is securely hosted on Amazon Web Services (AWS) infrastructure located in Australia.
We implement:
- Encryption in transit and at rest
- Role-based access controls
- Secure authentication protocols
- Ongoing system monitoring
5.Data Sharing and Disclosure
We may disclose your information only:
- To authorised lenders or credit providers
- To service providers supporting our platform (under strict confidentiality obligations)
- Where required by law
We do not disclose personal information to overseas recipients.
6.Data Usage Restrictions
- Your data is used solely for credit assessment and platform functionality
- We do not use customer data to train AI models without explicit consent
- We do not sell personal information
7.Access and Correction
You may request access to or correction of your personal information by contacting us.
8.Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
9.Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyse platform usage
- Enhance security
You can control cookies through your browser settings.
10.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11.Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12.Contact Us
For any privacy-related enquiries, please contact:
Email: hey@metora.com.au